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April 2
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Artists who create commissions know one caveat with accepting PayPal: their Seller Protection doesn't cover services, so they can and will be SOL if the buyer decides to dispute the transaction. While Buyer Protection doesn't cover services either, PayPal is notorious for ruling in the favor of the buyer, so the seller needs to look into other ways of protecting themselves.

Which leads to our discussion here, of how we can leverage Seller Protection to ensure scamming buyers can't run off with the money after the service is completed -- by converting your commission service into a tangible product.

Seller Protection covers tangible products that can be shipped to the buyer, and by making a commission, you can take advantage of this by printing out your commission and mailing it to them. Right there, you have a tangible, physical item that is mailed to the buyer, and thus is covered by Seller Protection.

Adjust your commission information and terms of service to indicate the buyer is purchasing a physical, hard copy of a piece of custom-made artwork that will be mailed to them, and that they can also request an additional digital copy at their preference. Request the buyer's address in your commission forms, and when your commission is completed, mail the hard copy to them. The hard copy should have a delivery confirmation ($1.00).

Did You Know? If you're sending something overseas, and you happen to use USPS (United States Postal Service -- NOT UPS), the customs form number also functions as a tracking number. And it's free. Hohoho.

Log your delivery confirmation or customs number in a record file with the customer's information. If any of these obnoxious chargebacks happen, you now have a physical item that was shipped to the buyer as well as a tracking or delivery confirmation number.

Enjoy the Seller Protection.
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:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
I'm not sure if it's still valid, but there was a rule that said that there can't be refunds after two months from the date of the transaction, and/or if the payment is split into two or more transactions.
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:iconviralremix:
viralremix Featured By Owner May 27, 2014
It only applies to PayPal, not your bank or credit card. If you use your bank or credit card to fund a transaction, you can dispute it, even if PayPal doesn't let you.
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:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
I was talking about PayPal rules, actually. I should read them again though, since they have surely been updated since last time I checked them...
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:iconviralremix:
viralremix Featured By Owner May 27, 2014
Yeah. But it doesn't change the fact that you can easily do a chargeback through bank or CC if you paid with PayPal through those funding methods.
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:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
It's so complicated...  :dead:
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:iconcoffeekai:
CoffeeKai Featured By Owner Apr 15, 2014
Also, don't let the person you're commissioning from make you send it as a gift
then you can't get your money back
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:icondragonsden46:
Dragonsden46 Featured By Owner Apr 14, 2014  Student
Gosh it's so sad artists even have to do this. :I
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:iconhagon:
Hagon Featured By Owner Apr 9, 2014
that's sad but true , sam as Nvix - same person has scammed us.... such a sh.t ...

Maybe you will know - how much time the buyer have to ''chargeback'' it's moneys ? is there any timelimit for it that he can do it ?
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:iconviralremix:
viralremix Featured By Owner Apr 9, 2014
On PayPal there's a limit to opening Resolution Center disputes. But if it's paid through credit card or bank, the buyer can still do a chargeback or bank reversal at any time - even like six months later.
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:iconnvix:
nvix Featured By Owner Apr 8, 2014
I want to thank you for posting this. I've just lost about $50 to a chargeback scam and I am not happy with it. I mean a lot of artists live off this money. I've also been looking into other sites that will help monitor transactions such as www.storenvy.com Although I have not registered yet to really look into it. This method definitely will increase our chances though, since it's a physical copy. It's not 100% guaranteed to work, but maybe if the artist had a T.O.S. with a no-refunds policy?
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