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April 2
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Artists who create commissions know one caveat with accepting PayPal: their Seller Protection doesn't cover services, so they can and will be SOL if the buyer decides to dispute the transaction. While Buyer Protection doesn't cover services either, PayPal is notorious for ruling in the favor of the buyer, so the seller needs to look into other ways of protecting themselves.

Which leads to our discussion here, of how we can leverage Seller Protection to ensure scamming buyers can't run off with the money after the service is completed -- by converting your commission service into a tangible product.

Seller Protection covers tangible products that can be shipped to the buyer, and by making a commission, you can take advantage of this by printing out your commission and mailing it to them. Right there, you have a tangible, physical item that is mailed to the buyer, and thus is covered by Seller Protection.

Adjust your commission information and terms of service to indicate the buyer is purchasing a physical, hard copy of a piece of custom-made artwork that will be mailed to them, and that they can also request an additional digital copy at their preference. Request the buyer's address in your commission forms, and when your commission is completed, mail the hard copy to them. The hard copy should have a delivery confirmation ($1.00).

Did You Know? If you're sending something overseas, and you happen to use USPS (United States Postal Service -- NOT UPS), the customs form number also functions as a tracking number. And it's free. Hohoho.

Log your delivery confirmation or customs number in a record file with the customer's information. If any of these obnoxious chargebacks happen, you now have a physical item that was shipped to the buyer as well as a tracking or delivery confirmation number.

Enjoy the Seller Protection.
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:iconsugar-bells:
Sugar-Bells Featured By Owner Aug 29, 2014  Student Digital Artist
Thank you!
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:iconkawaii-candi:
Kawaii-Candi Featured By Owner Aug 15, 2014  New member Hobbyist Digital Artist
That's so dumb for Paypal to have that... I mean, I guess it helps in some areas.. but it just seems like anyone and everyone would do that everytime... People sometimes... >_<
Reply
:iconzombiehun:
ZombieHun Featured By Owner Aug 10, 2014  Hobbyist Traditional Artist
i have a question regarding this. i made transactions and one of which was paying with a paypal balance. meaning i received money from one paypal account and then paid someone else with that queued money. does this mean that when my bank finally gets to my dispute, they will likely only have only two records of disputable transactions and the third is just gone gone because it passed PayPals 45 day window?
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:iconviralremix:
viralremix Featured By Owner Aug 10, 2014
Your wording is confusing me. Which disputes are we talking about?
Reply
:iconzombiehun:
ZombieHun Featured By Owner Aug 10, 2014  Hobbyist Traditional Artist
i'll just send you a note so its not cluttering your comments section
Reply
:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
I'm not sure if it's still valid, but there was a rule that said that there can't be refunds after two months from the date of the transaction, and/or if the payment is split into two or more transactions.
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:iconviralremix:
viralremix Featured By Owner May 27, 2014
It only applies to PayPal, not your bank or credit card. If you use your bank or credit card to fund a transaction, you can dispute it, even if PayPal doesn't let you.
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:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
I was talking about PayPal rules, actually. I should read them again though, since they have surely been updated since last time I checked them...
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:iconviralremix:
viralremix Featured By Owner May 27, 2014
Yeah. But it doesn't change the fact that you can easily do a chargeback through bank or CC if you paid with PayPal through those funding methods.
Reply
:iconmajorasmasks:
MajorasMasks Featured By Owner May 27, 2014  Professional Artisan Crafter
It's so complicated...  :dead:
Reply
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